Privacy Policy
Privacy Compliance Statement:
We are committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486, Laws of Hong Kong). Your information will be collected, processed, and stored securely, and will only be used for purposes directly related to our services. We do not disclose your personal data to third parties except as required by law or with your explicit consent.
What personal information about customers do we collect?
We collect your personal information to provide and continuously improve our products and services. The following are the types of personal information we collect:
Information you provide to us: We will receive and store any information you provide when using the COLANOVELS service.
Automatically collected information: We will automatically collect and store certain types of information when you use the COLANOVELS service. Like many websites, we use "cookies" and other unique identifiers and obtain certain types of information when your web browser or device accesses the COLANOVELS service and other content provided by COLANOVELS on other websites.
How does COLANOVELS use your personal information?
We use your personal information to operate, provide, develop and improve the products and services we offer to our customers. These uses include:
Purchasing products and services: We use your personal information to receive and process orders and services, handle payment matters, and communicate with you regarding orders and services as well as promotional activities.
Providing, troubleshooting and improving COLANOVELS services: We use your personal information to provide functions, analyze performance, fix errors, and enhance the availability and effectiveness of COLANOVELS services.
Recommendations and personalization: We use your personal information to recommend features, products and services that may interest you, identify your preferences, and personalize your experience using COLANOVELS services.
Compliance with legal obligations: In some cases, we collect and use your personal information to comply with the law. For example, we collect information about a seller's registration location and bank account for identity verification and other purposes.
Communicating with you: We use your personal information to communicate with you about COLANOVELS services through various channels, such as phone, email, and chat.
Advertising: We use your personal information to display targeted advertisements for features, products and services that may interest you. We do not use information that directly identifies you to display targeted advertisements.
Fraud prevention and credit risk: We use personal information to prevent and detect fraud and abuse to protect our customers, COLANOVELS and others. We may also use scoring methods to assess and manage credit risk.
What about cookies and other identifiers?
To enable our system to recognize your browser or device and provide and improve COLANOVELS services, we use cookies and other identifiers.
Will COLANOVELS share your personal information?
The personal information of our customers is an important part of our business. We will not sell your personal information to others. We will only share your personal information with our subsidiaries under the control of COLANOVELS, COLANOVELS.com, under the circumstances described below. These subsidiaries are either bound by this Privacy Statement or follow practices that provide at least the same level of protection as this Privacy Statement.
How secure is the information about me?
We have fully considered your security and privacy when designing the system.
We protect the security of your personal information during transmission by using encryption protocols and software.
When handling credit card data, we follow the Payment Card Industry Data Security Standard (PCI DSS).
We have taken physical, electronic and procedural measures to protect the collection, storage and disclosure of customer personal information. Our security procedures mean that we may ask you to verify your identity before disclosing your personal information to you.
Our devices provide security features to prevent unauthorized access and data loss. You can control and configure these features as needed.
It is very important to protect your password and your computer, device and application from unauthorized access. We recommend that you set a unique password for your COLANOVELS account and do not use the same password for other online accounts. When using a shared computer, be sure to log out.
Which information can I access?
You can access your information in the "Your Account" section of the website, including your name, address, payment options, profile information, membership status and purchase history.
Can children use the COLANOVELS service?
COLANOVELS does not sell purchasable products to children. The children's products we sell are only for purchase by adults. If you are under 18 years old, you must have the participation of your parents or guardians when using the COLANOVELS service. We will not intentionally collect personal information of children under 13 years old without the consent of their parents or guardians.
The information you can access
Examples of the information you can access through the COLANOVELS service include:
The status of recent orders (including subscriptions);
Your complete order history;
Personal identity information (including name, email, password and address book);
Payment settings (including payment card information, promotional certificates and gift card balances);
Email notification settings;
Recommended content and the products you have recently viewed as the basis for recommendations (including "Recommended for You" and "Optimize Your Recommendations");
Your content, device, service and related settings, as well as communication and personalized advertising preferences;
The content you have recently viewed;
Your profile (including your product reviews, recommendations, reminders and profile).
If you have any comments or questions about this privacy policy, please contact us by email at cssp@colanovels.com.